7abd Privacy Policy — Your Data, Your Rights
At 7abd, your privacy is treated with the same seriousness as your account security. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a registered player in Bangladesh.
Your data is never sold to third parties
Minimal Data Collection
7abd collects only the personal data strictly necessary to operate your account, process payments, and comply with anti-money laundering obligations. We do not gather data beyond what serves a clear and lawful purpose.
256-Bit SSL Encryption
Every data transmission between your device and the 7abd platform is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is never transmitted in plain text.
No Data Selling
7abd does not sell, rent, or trade your personal data to any third party for marketing purposes — ever. Your information is used exclusively to deliver the 7abd service and meet our legal obligations.
Your Data, Your Control
Registered players have the right to access, correct, and request deletion of their personal data at any time. Submit a data request to [email protected] and our team will respond within 30 days.
Transparent Cookie Use
We use cookies strictly for session management, security, and anonymous analytics. We do not deploy invasive third-party advertising trackers. Our full cookie policy is detailed in Section 5 below.
Defined Retention Periods
7abd retains personal data only for as long as legally required or operationally necessary. Account data is deleted or anonymised within 5 years of account closure unless retention is mandated by law.
Information We Collect
When you register an account, use the 7abd platform, or contact our support team, we collect certain categories of personal data. The specific data collected depends on how you interact with the platform. Below is a complete breakdown of the data categories we process:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, National Identity Card (NID) number, passport or driver's licence number | At registration and during KYC/age verification |
| Contact Data | Email address, registered mobile number (bKash/Nagad/Rocket number) | At registration and when updating account details |
| Financial Data | Deposit and withdrawal history, payment method identifiers (mobile money account reference, bank account reference), transaction amounts in BDT | Each time a financial transaction is initiated |
| Technical Data | IP address, device type and model, operating system, browser type and version, session tokens, login timestamps | Automatically on each platform visit or login |
| Usage Data | Games played, bet history, sports markets accessed, session duration, pages visited, features used | Continuously during platform use |
| Communications Data | Content of support chat transcripts and emails sent to or from [email protected] | When you contact our support team |
| Verification Documents | Scanned or photographed copies of identity documents submitted for KYC verification | When verification is triggered (withdrawal, compliance flag, or platform request) |
We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data for identification purposes, or health data unless disclosure of such information is volunteered by you in the context of a responsible gaming support request — in which case it is treated with the highest level of confidentiality and used solely to assist you.
We do not collect data from children. The 7abd platform is strictly 18+ and we take active steps to verify the age of our users. If we become aware that data from a person under 18 has been collected, we will delete it immediately.
How We Use Your Data
7abd uses your personal data for the following specific purposes. Each purpose is tied to a lawful basis described in Section 3 of this Privacy Policy:
- Account creation and management: Your identity, contact, and financial data are used to create and maintain your 7abd account, verify your identity and age, and enable you to log in, deposit, withdraw, and access all platform features.
- Payment processing: Financial data and your registered mobile number are used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank. Transaction records are retained for financial compliance and dispute resolution purposes.
- Anti-money laundering (AML) and fraud prevention: We analyse transaction patterns, account behaviour, and technical data to detect and prevent money laundering, fraud, bonus abuse, and other prohibited activities outlined in our Terms & Conditions.
- Responsible gaming: Usage data — including betting frequency, session duration, and deposit patterns — is monitored to identify signs of problem gambling. Where indicators are detected, our responsible gaming team may reach out to offer support. See our Responsible Gaming page for details.
- Customer support: Communications data is used to respond to your support queries, resolve disputes, and improve the quality of our support service.
- Platform improvement and analytics: Anonymised usage and technical data is used to analyse platform performance, identify popular features, fix bugs, and improve the overall user experience. This analytics data cannot be traced back to any individual user.
- Legal and regulatory compliance: We retain and process certain categories of data to meet our obligations under applicable financial, anti-fraud, and consumer protection laws.
- Service communications: We use your email address and mobile number to send you essential account-related communications — such as transaction confirmations, security alerts, and account verification requests. These communications are not optional as they relate to the security and operation of your account.
- Promotional communications (opt-in only): If you have opted in to marketing communications at registration or through your account settings, we may use your contact details to send you information about bonuses, promotions, and seasonal offers relevant to Bangladesh-market players. You may opt out of marketing communications at any time by contacting [email protected].
7abd does not use your personal data to make solely automated decisions that produce significant legal effects on you — such as automated permanent account closure — without human review. Automated systems may flag an account for review, but a member of our compliance team will always assess the situation before any material action is taken.
To opt out of marketing communications from 7abd at any time, email [email protected] with the subject line "Marketing Opt-Out" and include your registered email address. Requests are processed within 5 business days.
Legal Basis for Processing
7abd processes your personal data on the following legal bases, depending on the specific purpose:
- Contractual necessity: Processing is necessary to perform the contract between you and 7abd — specifically, to operate your account, process transactions, settle bets, and deliver the core platform service. Without this processing, the service cannot be provided.
- Legal obligation: Certain processing activities are required to comply with applicable laws, including financial record-keeping obligations, anti-money laundering regulations, and age verification duties. This processing cannot be refused.
- Legitimate interests: 7abd processes certain data — including technical and usage data — on the basis of its legitimate interests in maintaining platform security, preventing fraud, improving the platform, and managing responsible gaming obligations. In each case, these interests are balanced against your rights and are not overridden by your privacy interests.
- Consent: Where processing is not required by contract or law — specifically, the sending of promotional and marketing communications — we rely on your explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Data Sharing & Disclosure
7abd does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data with external parties only in the following limited and lawful circumstances:
- Payment processors: To process deposits and withdrawals, we share the minimum necessary financial and identity data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank. These partners are contractually bound to process your data only for the purpose of completing your transaction and are not permitted to use it for any other purpose.
- Game studio providers: Casino and live dealer games on 7abd are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive session tokens and anonymised player identifiers sufficient to run the game session — they do not receive your full identity or financial data.
- Identity verification services: When KYC verification is required, we may share identity documents and personal details with accredited third-party verification service providers. These providers are contractually bound by strict data processing agreements.
- Analytics providers: We use anonymised, aggregated usage data with analytics platforms to improve platform performance. No personally identifiable information is shared with analytics providers.
- Legal authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities where we are legally required to do so — for example, in connection with an AML investigation, a court order, or a regulatory audit. We will notify you of such disclosure where we are legally permitted to do so.
- Business transfers: In the event that 7abd is acquired, merged with, or transfers its operations to another entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any material change to your privacy rights that results from it, in advance where practicable.
All third parties with whom 7abd shares personal data are required to maintain appropriate technical and organisational security measures and to use the data solely for the specified purpose. 7abd remains accountable for the handling of your data by its service providers.
Important: 7abd will never share your data with advertising networks, data brokers, social media platforms, or any other party for marketing or profiling purposes. If you receive marketing communications claiming to be from 7abd that you did not opt into, please report them to [email protected] immediately.
Cookies & Tracking Technologies
7abd uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to gather anonymised analytics data. The following table describes the categories of cookies we deploy:
| Cookie Type | Purpose | Duration | Opt-Out Available |
|---|---|---|---|
| Strictly Necessary | Session authentication, security tokens, CSRF protection, maintaining login state | Session (deleted on browser close) | No — required for platform function |
| Functional | Remembering your language preferences, storing responsible gaming limit settings, persisting UI preferences | Up to 12 months | Yes — via browser settings |
| Analytics | Anonymised tracking of page views, feature usage, and session duration to improve the platform | Up to 13 months | Yes — email opt-out to [email protected] |
| Security | Device fingerprinting for fraud detection and anti-bot protection | Up to 30 days | No — required for account security |
7abd does not deploy advertising cookies, third-party tracking pixels, social media tracking scripts, or retargeting cookies of any kind. Your browsing activity on 7abd is not shared with any advertising network.
Most web browsers allow you to control cookie settings through their privacy settings. You can instruct your browser to refuse all cookies or to alert you when a cookie is being set. Please note that disabling strictly necessary or security cookies may impair the functionality of your 7abd account, including the ability to log in and complete transactions.
By continuing to use the 7abd platform after this Privacy Policy has been made available to you, you acknowledge our use of strictly necessary and security cookies. For functional and analytics cookies, you may withdraw consent at any time by adjusting your browser settings or contacting [email protected].
Data Retention
7abd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
- Account data (identity, contact, login history): Retained for the duration of your account and for 5 years following account closure. This retention period covers potential legal claims, regulatory audits, and dispute resolution windows.
- Financial transaction records: Retained for 7 years following each transaction, in compliance with financial record-keeping obligations applicable to payment service operations in the Bangladesh market.
- KYC / identity verification documents: Retained for the duration of your account and for 5 years following account closure, in compliance with AML obligations.
- Support communications: Chat transcripts and email exchanges with the support team are retained for 2 years from the date of the communication, unless a longer period is required by an active dispute or investigation.
- Usage and analytics data: Anonymised usage data is retained for up to 24 months for analytical purposes. This data cannot be re-associated with your identity once anonymised.
- Marketing consent records: Records of your marketing opt-in or opt-out preferences are retained for the duration of your account and for 2 years following account closure, to demonstrate compliance with consent obligations.
When personal data is no longer required and the applicable retention period has expired, 7abd will securely delete or anonymise that data. Anonymised data (data that cannot be linked back to any individual) may be retained indefinitely for statistical and analytical purposes.
Retention periods may be extended where data is required in connection with an active legal dispute, regulatory investigation, or law enforcement request. In such cases, the data will be retained until the matter is fully resolved and no further retention is required.
Your Privacy Rights
As a registered user of the 7abd platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and include your registered email address and account username:
- Right of access: You have the right to request a copy of the personal data we hold about you. We will provide a summary of your data within 30 days of receiving a valid request.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as your email address and registered mobile number can also be updated directly by contacting support.
- Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where the processing was unlawful. Note that certain data must be retained for legal compliance reasons even after account closure — we will inform you of any such limitations when processing your erasure request.
- Right to restriction of processing: You may request that we restrict processing of your data — for example, while a rectification request is being assessed, or where you contest the lawfulness of our processing.
- Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that we provide your data in a structured, machine-readable format.
- Right to object: You have the right to object to processing carried out on the basis of legitimate interests — including direct marketing. Where you object to marketing, we will cease that processing immediately.
- Rights related to automated decision-making: You have the right not to be subject to a decision based solely on automated processing that produces significant legal effects, without human review. As noted in Section 2, 7abd does not make solely automated material account decisions without a human compliance review.
All data rights requests are acknowledged within 5 business days. We aim to fully resolve requests within 30 days, though complex requests may require up to 60 days. We will notify you if an extended period is required. There is no charge for exercising your data rights, though we reserve the right to charge a reasonable administrative fee for manifestly unfounded or repetitive requests.
To exercise any of your privacy rights, email [email protected] with the subject line "Data Rights Request". Please include your registered email address, your account username, and a description of the right you wish to exercise. Verification of your identity may be required before the request is processed.
Data Security
7abd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
- 256-bit SSL/TLS encryption: All data transmitted between your browser or device and the 7abd platform is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed on a continuous basis.
- Encrypted data storage: Sensitive personal data — including identity documents and financial records — is stored in encrypted form on secure servers. Encryption keys are managed separately from the encrypted data.
- Access controls: Access to personal data within the 7abd organisation is restricted to staff members who require that access to perform their specific roles. All staff with data access receive data protection training and are bound by confidentiality obligations.
- Two-factor authentication (2FA): Internal systems containing personal data are protected by multi-factor authentication. We strongly encourage registered players to use strong, unique passwords for their 7abd accounts.
- Intrusion detection and monitoring: Our platform infrastructure is monitored around the clock for suspicious activity, potential breaches, and anomalous access patterns. Security events are logged and reviewed by our security team.
- Penetration testing: 7abd conducts periodic security assessments and penetration tests to identify and address vulnerabilities before they can be exploited.
- Data breach response: In the event of a personal data breach that poses a risk to your rights, 7abd will notify affected users promptly — and no later than 72 hours after becoming aware of the breach — with details of what data was affected and the steps being taken to address the incident.
While 7abd takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all threats. You also play an important role in protecting your account: use a strong, unique password, do not share your login credentials with anyone, and notify us immediately at [email protected] if you suspect unauthorised access to your account.
Third-Party Services
The 7abd platform integrates with a number of third-party service providers to deliver a complete gaming and betting experience. While we carefully vet all third-party partners and require them to meet our data protection standards, we are not responsible for the independent privacy practices of these third parties. You are encouraged to review the privacy policies of the following categories of third-party services that interact with the 7abd platform:
- Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank each operate under their own privacy policies and data handling terms. When you initiate a deposit or withdrawal, you are engaging directly with these providers' payment infrastructure.
- Game studio providers: Games on 7abd are powered by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios. These providers may collect session-level technical data to operate their games. They do not receive your full identity or financial profile.
- Identity verification partners: Third-party KYC providers process identity documents submitted for account verification. These providers are required to adhere to strict data handling standards under their contracts with 7abd.
The 7abd website does not contain links to external third-party websites other than those necessary for payment processing. We do not embed social media widgets, external advertising networks, or third-party content frames that would allow those parties to collect data about your visit to 7abd independently.
If 7abd's integration with any third-party service changes in a way that materially affects how your data is processed, we will update this Privacy Policy accordingly and notify registered users by email.
Policy Updates & Contact
7abd reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or platform features. The "Last updated" date at the top of this page is revised with every change. When a material change is made — one that significantly affects how we collect, use, or share your personal data — we will notify registered users by email to their registered address at least 7 days before the change takes effect.
Minor updates — such as clarifications of existing language, corrections of typographical errors, or formatting changes that do not alter the substance of any section — may be published without prior notice, though the "Last updated" date will still be revised.
Your continued use of the 7abd platform after a Privacy Policy update has been published and (where required) notified to you constitutes your acknowledgement of the updated policy. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and may request account closure by contacting [email protected].
If you have any questions, concerns, or complaints about this Privacy Policy or about how 7abd handles your personal data, please contact our support team:
- Email: [email protected] (plain text — not a clickable link)
- Subject line for privacy matters: "Privacy Enquiry" or "Data Rights Request"
- Response time: Acknowledgement within 5 business days; full response within 30 days
- Support hours: 24 hours a day, 7 days a week, 365 days a year
We are committed to resolving all privacy-related concerns promptly and transparently. If after contacting us you feel your concern has not been adequately addressed, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.
This Privacy Policy applies exclusively to data processed by the 7abd platform at 7abd.app. It does not apply to any third-party websites, payment provider portals, or game studio platforms that you may access in connection with your use of 7abd. Always review the privacy policy of any third-party service you interact with directly.
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